Explore window materials or choose the style of window for your home.
Keeping you safe. Reducing your energy bills. Giving you choice.
Explore our orangery range - chosen just for you.
Choose from our range of glass roof or solid tiled roof options.
It’s a situation we had never been in before and we quickly needed an alternative solution, otherwise we risked losing a significant amount of custom.
The traditional routine of a sales representative visiting a customer’s house, measuring their windows, sitting in their front room and working out prices, then “phoning the boss” for a discount, is what people have come to expect from the double glazing industry.
But then we remembered a large survey of our existing customers that we conducted last year, asking them about the best and worst parts of their customer journey.
The majority of those polled said that having a stranger (sales representative) come into their home was the part they felt least comfortable with. So perhaps the predicament we found ourselves in wasn’t quite as big of a blow as we first imagined.
As long as a customer has an internet connection and an email address, we can hold a Zoom call with them via a phone, tablet, laptop or PC and share screens to show them our sales presentation. The sales representative can also outline the credentials of TWC, carry out a product demonstration and work out an accurate price there and then, without any fuss.
The feedback from customers who have used the Virtual Appointment system has been extremely positive, and it’s a much greener way to do things.
We love that our customers have embraced it so much and that we have found a solution that keeps both them, and our staff, safe.
Try it out yourself and organise your home improvements with TWC from the comfort of your own home.
It is with enormous pride that TWC can announce it has chosen the local charity Prospect Hospice to benefit from any fundraising that it undertakes…
2020 was a year when we needed our customers more than ever before, and they didn’t let us down. From start to finish, and particularly…
Being in lockdown for the next few weeks will come as bad timing if you had ambitions of improving your home in future months, or…
© 2022 TWC Frames Ltd.
Authorised and regulated by the Financial Conduct Authority.
Credit is subject to application and affordability. Terms and conditions apply. Minimum loan value £1,000. TWC Frames Limited of Unit 15, Woodside Road, South Marston Industrial Estate, Swindon, Wiltshire SN3 4WA (Registered No. 08253778 & VAT No. GB 181 2030 50) is a credit broker and is authorised and regulated by the Financial Conduct Authority. Credit provided by Novuna Personal Finance, a trading style of Mitsubishi HC Capital UK PLC, authorised and regulated by the Financial Conduct Authority (Register No. 704348).