FREQUENTLY ASKED QUESTIONS

We appreciate that you may have some questions about our door range, so we have provided some answers below.
Why choose a Composite Door?

Composite doors offer the look and feel of a timber door without any of the inherent problems, such as cracking, bowing or twisting.

They have a high-density foam core which offers excellent strength and thermal performance, and a durable Glass Reinforced Plastic (GRP) skin to protect from the elements. GRP is the same materials that is used to make the hull of lifeboats – demonstrating just how tough it really is!

And unlike timber, composite doors are incredibly low maintenance – an occasional wipe over with a damp cloth will restore it to it’s original finish.

Composite Door
Can I have two different colours on the internal side and external side of the door?

Yes, we will almost certainly be able to apply a different finish to the interior and exterior of your composite door. From past experience, we know that a door with a red exterior and white interior can make for a nice contrast. If you need some guidance with colour, ask a member of our team for some expert input.

Internal White Composite Door

MORE COMMON QUESTIONS

Questions about our doors can always be directed towards our advisors. You may though find the answer you need in our common questions.

How many keys would I be given?

Any replacement door bought from TWC comes with 3 keys as standard. You can request more keys at the time of ordering, or have some cut by us further down the line.

Will I be able to use the same key for both doors? (Suited)

We can get that organised. Just let us know that you want this when your door is being ordered and the advisor involved will sort out a suited key that works with both doors.

What does Secured by Design mean?

Secured by Design is a scheme with Police-approval that is committed to improving the security standards of buildings and their immediate surroundings so that they’re safer places to be in.

The Police Preferred Specification – SBD’s product-based accreditation scheme – is the formally recognised standard for home improvement products that can minimise criminal acts. It includes domestic windows and doors, and their coexisting components e.g locks and hinges.

What does a 3-star rated door barrel mean?

If it’s the highest rated door cylinder that you want, you need a 3-star door cylinder. In multiple tests, it has proved over and over again that it can withstand almost anything. Our door cylinders include snap-secure technology with a lockdown mode to prevent the door barrel from becoming damaged or broken.

Can a French door be completely folded back?

You sure can! It needs the inclusion of an egress hinge for them to fully fold back, which when they do will give you the most wonderful view.

What should I choose – sliding patio doors or bi-folds?

There is no right or wrong choice, it all depends on what you want the door to do and your motivation for having a feature door installed. A bi-folding door is capable of being completely folded back to leave you with a generous garden opening, if that sounds enticing. The slender profile of a sliding patio door allows for a high quantity of glass in its design, meaning whether open or closed, the view will be no less spectacular.

Do you offer finance to help me pay for windows and doors?

Yes, we do. TWC has a series of affordable and convenient easy payment finance packages that you can potentially take advantage of (subject to application & status). Making a finance application is really straightforward and you won’t be kept waiting long to hear if it has been successful. This can be organised with you at your home or in our Swindon showroom, whichever is best for you.

What do we need to do when our finance is approved?

When you have arranged finance yourself, just let us know as soon as you receive word of it being accepted. If the finance is organised in conjunction with TWC, the finance will contact us both and we’ll then be in touch.

What happens if finance is refused?

People get turned down for finance for many different reasons, such as if they have moved a number of times in recent years. We’ll do whatever we can if your finance application is refused. Trying a provider who already knows you could be one solution.

I’ve applied for finance with TWC. How long will approval take?

It could be an almost immediate “yes” from the relevant finance company, or you might have to wait a few days for a response. Any delay isn’t something to be alarmed about and could occur for several reasons.

TWC OFFERS SOMETHING DIFFERENT.

TWC is family run company with over 30 years combined experience, we offer 100% employed fitting teams, the industry’s most comprehensive guarantee and the highest quality products fitted in an experienced, professional way.

HONESTY

Every TWC consultant that you deal with will be honest and straightforward so that you know exactly what you can expect to get. The price they quote is the price you will pay, with no hidden charges. A great deal is assured.

VALUE FOR MONEY

TWC prides itself on the quality of its products, high service standards and fantastic prices - they have been the basis of our ongoing success. We have access to technology that enables us to construct products that exceed industry requirements.

20 Year Guarantee

The general length of guarantee in the industry is 10 years, but TWC can give you double that - a 20-year guarantee. This covers all moving and non-moving parts. Our guarantee is so extensive because we know our products and fitting skills are first-class.

Price Promise

We keep our prices as competitively priced as we can. For the quality you get, our products make for fantastic value for money. Should on the rare occasion we ever be beaten for price, just let us know and we will refund the difference.

OUR FINANCE CALCULATOR

See how affordable your home improvement can be with our Finance Calculator.
  • PAY MONTHLY FINANCE Buy now and choose to pay monthly over 60, 120 or 154 months...
  • BUY NOW PAY IN 12 MONTHS Buy now and pay nothing more for 12 months - with no interest...
£
60 monthly payments
Deposit
£
Representative APR over 5 years
12.4%
120 monthly payments
Deposit
£
Representative APR over 10 years
12.4%
154 monthly payments
Deposit
£
Representative APR over 12 years
12.4%
This finance option allows you the convenience and flexibility of spreading the cost of your home improvements over 60, 120 or 154 months*. You must make the minimum repayment each month. However you can also make additional payments and therefore control the length of the loan and the amount of interest you would pay. No security is required on these loans. These calculators are for illustrative purposes only and do not constitute a credit quotation. *120 & 154 months finance only available for orders over £8,000.

Representative Example

Cash Price
£10,000.00
Deposit
£1,000.00
Total Amount of Credit
£9,000.00
Duration of Agreement
60 months
Rate of Interest
12.4% p.a. fixed
Representative APR
12.4% APR
60 Monthly Payments
£199.06
Total Amount Payable
£12,943.60
£
Deposit
£
Pay within 12 months
£
Want to pay in monthly instalments after 12 months rather than one-off payment? Consider this option.
120 monthly payments
Deposit
£
Representative APR over 10 years
19.9%
Pay 10% deposit when you order, and as long as you pay the outstanding balance in full before 12 months has elapsed plus a £29 exit fee, no interest will be charged. If, after 12 months, this is not convenient, you can pay in 120 monthly installments at 19.9% APR Representative. *Deferred for 12 months from the date of completion – £29 exit fee applies if the loan is repaid in full during the deferral period and NO INTEREST will be paid. If the loan is not settled in full within the deferral period, then interest will have accrued from the start of the agreement on any amount still outstanding at the end of the deferral period. Interest will continue to be charged until the agreement is repaid in full. For legal reasons the Representative Example shows interest IF the outstanding balance is NOT paid before the 12 months has elapsed. No security is required on this loan. These calculators are for illustrative purposes only and do not constitute a credit quotation.

Representative Example

Cash Price
£10,000.00
Deposit
£1,000.00
Total Amount of Credit
£9,000.00
Defer By
12 Months
Duration of Agreement
132 Months*
Rate of Interest
19.9% p.a. fixed
Representative APR
19.9% APR
120 Monthly Payments
£193.50
Total Amount Payable
£24,220.00
Settlement Fee
£29.00

REQUEST YOUR FREE DOOR QUOTE

Simply fill in your details for your free, no obligation quotation, and click "Get Quote"

Want to speak with an Advisor? Give us a call on 01793 781413

Our friendly team will be pleased to help with any questions you may have.

VISIT A TWC SHOWROOM

Everyone is welcome to come in and browse around our Swindon or Oxford showroom, where our friendly sales team will be pleased to help with any questions you may have.

VIEW SHOWOOM LOCATIONS