Help & Support from TWC

Find out what happens once you’ve placed an order with us. How will the project progress and who’ll be involved?

Discover how we work closely with our UK manufacturing partner to supply our customers with exclusive, market-leading products.

Our skilled team of fitters will work diligently and considerately in your home, ensuring the installation process causes minimal disruption to your home.

We have a dedicated team of aftercare specialists to look after you and your products.

20 Year Guarantee from TWC offers you complete value for money and the reassurance that your products are protected for years to come.

We’ve created and collated and series guides to help you understand what to look for when improving your home.

Visit our FAQ section to find answers to commonly asked questions about our services and the products we supply.

As the region’s biggest business, a lot of people talk about us! See genuine customer reviews in our independent review centre.

If you’ve been advised to get in touch by an engineer or you think you’ve found a fault, you can contact our team here.