FREQUENTLY ASKED QUESTIONS

At TWC, we welcome your questions. You’ll find a few answers to some of our most asked questions below.
Can you explain the difference between flush and casement windows?

Casement refers to the part of the window that opens and closes. Most standard windows have a casement that sits above the frame.

However, many homeowners are now choosing our flush casement windows for a neater look. As the name suggests, the casement sits level with the frame, so it is quite a contrast with many standard windows. Visit our Swindon showroom to see the difference in person.

Oak Envisage Flush Windows
Should I choose double glazed or triple glazed replacement windows?

Both double glazed and triple glazed windows will contribute to energy savings in your home, reducing your heating bills and ensuring your home stays comfortably warm throughout winter. Both glazing solutions have their advantages and a TWC can advise you which is best for you.

Face on, a double and triple glazed window look exactly the same, but the extra pane of glass in a triple glazed solution generally does a more effective job of retaining heat within your home. Pitted against a standard ‘C’ rated window for thermal efficiency, a triple glazed window provides 60% greater thermal efficiency.

Windows Guarantee

MORE COMMON QUESTIONS

If you have a window-related question, speak to our team of experts by calling us up, sending an enquiry or visiting our showroom. You could also find the answer to your question below.

Is there a difference between PVC Windows, PVCu Windows & UPVC Windows

There is no difference – they all refer to the same thing. The correct term is PVC-U windows. The abbreviation PVC stands for Poly Vinyl Chloride and the U stands for Un-plasticised.

‘PVC’ stands for Poly Vinyl Chloride, with the ‘U’ standing for Un-plasticised. Most people are familiar with the abbreviation PVC. Poly Vinyl Chloride is modified for use in the manufacturing of many common items such as shoes, bags, and faux leather.

Many people in the UK still refer to PVC-U as UPVC because it only officially changed its name in the late 80’s. This was so we were more in line with what Europeans called the material. Most European languages place the noun before the adjective, and therefore PVC is before the U.

Without treatment, pure PVC-U is not compatible for windows and doors. For that reason, we add a tiny number of additives to guarantee durability and weather-resistance of our products. The additives are also important to accomplish the white colour.

What are my colour options for replacement windows and doors?

Although we appreciate that white is an excellent choice for windows and doors, and that’s why it remains a classic, we are pleased to offer TWC customers a whole host of other options, alongside traditional white.

If you are looking for something more unique, you’ll be delighted with the volume of colours we can offer. From traditional shades to on-trend finishes, you may settle on an Anthracite Grey door and Matt Black windows, or vice versa. Our grey finishes are particularly popular now with Olive Grey and Hazy Grey being firm favourites.

We also have a selection of woodgrain finishes, varying from the very rich and elegant, such as our Rosewood finish, to more colourful shades of Chartwell Green and Steel Blue.

If you want to create a different aesthetic internally and externally, you can choose a colour for the inside and a different colour for the outside of your windows and doors.

What does an 'A' rated window mean?

The Window Energy Rating, often abbreviated to the WER, of your window will indicate how well your window performs in terms of energy efficiency. It is a similar A+ – G energy rating to what is often found on household white goods, such as washing machines, fridges and freezers.

 

As determined by the BFRC Rating Scheme, an A+ rated window is the most energy efficient window available in the UK. BFRC is the national system for rating windows’ energy efficiency, and it is even endorsed in Building Regulations to demonstrate compliance with their rules.

Investing in A and A+ windows is the smart choice. Not only will they contribute to lower heating bills, but your Wiltshire or Oxfordshire home will feel comfortably warm throughout the seasons.

It is mandatory for all new and replacement windows to have a WER of C or above. Our team of advisors can educate you on the importance of thermally efficient windows.

What does U-Value mean?

Measured in Watts per square metre or W/m2 K, your windows’ U-Value stipulates how well the window prevents internal heat from escaping from your home. All new or replacement windows must have a minimum U-Value of 1.6 W/m2 K and the lower the value the better.

If you want to discuss U-Values or anything to do with the energy efficiency of our windows, contact a TWC advisor.

What is Secured by Design?

As a police endorsed initiative, Secured by Design revolves around upgrading the security of buildings and their nearby surroundings. The mission is to provide the public with secure places to inhabit.

Secured by Design has a product-based accreditation scheme referred to as the Police Preferred Specification. This is an official standard for any products that have a role in reducing crime. This includes domestic windows and doors and their locks and hinges.

Our sister manufacturing company, Conservatory Outlet, is a long-standing member of Secured by Design. The majority of our product range exceeds the SBD standard. If any further information on the security of our windows and doors is required, speak to a TWC advisor.

Do you manufacture your windows?

As part of the Conservatory Outlet network, TWC benefits from windows manufactured at an advanced manufacturing facility with the latest technological machinery. To meet the needs of our customers, TWC products are manufactured by Conservatory Outlet fabricator.

Substantial investment in the latest technology, machinery and a comprehensive employee training program have created a unique blend of craftsmanship and automation to exceed our high standards. Conservatory Outlet’s factory, coupled with existing infrastructure and use of fabrication techniques, delivers high and consistent levels of quality every time. Our extensive range of products use the most advanced UPVC and aluminium on the market – ensuring the perfect consistency of quality, colour, and finish throughout every product range.

Can you tell me how much it would cost to replace my windows and doors?

We won’t be able to give you an accurate quote until we have discussed your exact requirements and style preferences first.

All our windows are made-to-measure so there is no one size fits all when it comes to the price of our windows. Once you have chosen your ideal style, colour finish and performance qualities, and we have taken precise measurements, we can then give you a much clearer idea of the cost.

If you would like to set up an appointment to discuss our pricing in more detail, simply add your details to our online contact form and we will work with you to find a date and time that works for you.

Our design appointments are completely FREE with no-obligation to go ahead.

How long will a TWC design appointment last?

Your first appointment should last around 1 hour. During your appointment, we will take some time to learn about your home’s requirements and take down any measurements. Our designers will also showcase our many window and door options so you can make an informed decision.

How long will the installation of my new windows and doors take?

Every installation is different and therefore we cannot guarantee your windows and doors will be installed in the same amount of time as other homes. The time it takes will depend on how many windows are being replaced and whether it is a complicated project. Having said that, to give you a rough idea, it usually takes around 3-4 days to install an entire house of windows. Contact us to get more information on timings.

Can you provide finance to help me with the cost of my window and door installation?

Yes! To make life easy for you, TWC can arrange a variety of convenient easy payment finance options (subject to application & affordability). Making an application is simple and we promise you a quick decision. Everything can be sorted out with you in the comfort of your home or at our Swindon showroom and you should get an answer to your application within 24 hours, so you can enjoy whatever you’ve set your heart on right away.

What do I do when my finance is approved?

If you’re sorting your finance through TWC, just wait to hear from us about the next steps. If you are using finance independent from us, contact us once you have received approval.

What do I do if finance is refused?

Don’t panic! Finance can be refused for many reasons, and it could be just because you have moved house numerous times in recent years. TWC can offer you some advice and guidance. It may be beneficial to try again at a different provider, especially if you have banked with them for some time.

I’ve applied for finance with TWC. How long will approval take?

You could receive an answer in 24 hours, or it could be longer. Don’t worry if you need to wait a few days to receive an answer.

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OUR FINANCE CALCULATOR

See how affordable your home improvement can be with our Finance Calculator.
  • PAY MONTHLY FINANCE Buy now and choose to pay monthly over 60, 120 or 154 months...
  • BUY NOW PAY IN 12 MONTHS Buy now and pay nothing more for 12 months - with no interest...
£
60 monthly payments
Deposit
£
Representative APR over 5 years
12.4%
120 monthly payments
Deposit
£
Representative APR over 10 years
12.4%
154 monthly payments
Deposit
£
Representative APR over 12 years
12.4%
This finance option allows you the convenience and flexibility of spreading the cost of your home improvements over 60, 120 or 154 months*. You must make the minimum repayment each month. However you can also make additional payments and therefore control the length of the loan and the amount of interest you would pay. No security is required on these loans. These calculators are for illustrative purposes only and do not constitute a credit quotation. *120 & 154 months finance only available for orders over £8,000.

Representative Example

Cash Price
£10,000.00
Deposit
£1,000.00
Total Amount of Credit
£9,000.00
Duration of Agreement
60 months
Rate of Interest
12.4% p.a. fixed
Representative APR
12.4% APR
60 Monthly Payments
£199.06
Total Amount Payable
£12,943.60
£
Deposit
£
Pay within 12 months
£
Want to pay in monthly instalments after 12 months rather than one-off payment? Consider this option.
120 monthly payments
Deposit
£
Representative APR over 10 years
19.9%
Pay 10% deposit when you order, and as long as you pay the outstanding balance in full before 12 months has elapsed plus a £29 exit fee, no interest will be charged. If, after 12 months, this is not convenient, you can pay in 120 monthly installments at 19.9% APR Representative. *Deferred for 12 months from the date of completion – £29 exit fee applies if the loan is repaid in full during the deferral period and NO INTEREST will be paid. If the loan is not settled in full within the deferral period, then interest will have accrued from the start of the agreement on any amount still outstanding at the end of the deferral period. Interest will continue to be charged until the agreement is repaid in full. For legal reasons the Representative Example shows interest IF the outstanding balance is NOT paid before the 12 months has elapsed. No security is required on this loan. These calculators are for illustrative purposes only and do not constitute a credit quotation.

Representative Example

Cash Price
£10,000.00
Deposit
£1,000.00
Total Amount of Credit
£9,000.00
Defer By
12 Months
Duration of Agreement
132 Months*
Rate of Interest
19.9% p.a. fixed
Representative APR
19.9% APR
120 Monthly Payments
£193.50
Total Amount Payable
£24,220.00
Settlement Fee
£29.00

NEED MORE ANSWERS?

Simply fill in your details below and one of our customer advisors will get in touch to answer any of your questions.

Want to speak with an Advisor? Give us a call on 01793 781413

Our friendly team will be pleased to help with any questions you may have.