Privacy Policy

We (TWC Home Group Ltd trading as TWC Home Improvements) are committed to protecting your privacy during your visits to TWC Home Group Ltd websites and recognise our responsibility to keep the information you provide to us confidential at all times.

We protect your personal information on the Internet to an equivalent high standard to that you experience through any other channels through which we may interact with you, such as our showrooms, showsites, home visits or on the telephone.

ReCAPTCHA

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Cookies

A ‘cookie’ is information that a website stores on your computer so that it can remember something about you at a later time. Cookies are commonly used on the Internet and do not harm your system.

The cookies used on TWC Home Group Ltd websites do not include any information that others could read and understand about you, such as your name or contact details.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

This practice is strictly adhered to. We know that people have concerns about cookies, but we believe that the benefit we both gain from their proper use is worthwhile. You may set your web browser (Microsoft Internet Explorer or Netscape Navigator) to notify you of cookie placement requests or decline cookies completely. You can delete the files that contain cookies – those files are stored as part of your Internet browser.

Enquiry Information

When you apply for a product or service on the TWC Home Group Ltd website, you will be asked for personal information that is needed to process your application.

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• Our representatives will follow up your specific request, either by e-mail, phone or mail, as part of our customer care procedures.
• We may periodically send targeted and relevant promotional information about products you have specifically enquired about (and therefore demonstrated an intent to purchase) from TWC Home Group Ltd. This may include special offers or other information which we think may help you to achieve your home improvement objectives, using the contact details you provided by requesting information from us.
• You have the right to request that no further marketing information is sent to you, and we will always provide a clear option to do this on every communication.

For your protection we will also:

• Not hold more information about you than is required for the purposes for which it is being processed.
• Your information will not be held for longer than two years if you have enquired only (and not purchased from TWC Home Group Ltd).
• If you are a customer who has made a purchase from TWC Home Group Ltd, we are required as a minimum to hold your customer data for the lifetime of the warranty on your purchase (up to 20 years) and unless you request for your information to be removed, we will continue to hold your data on our system for up to 40 years. This is because the data we hold will be relevant should you wish to update your home improvements in the future and we may require the original/specific details of your installation.
• Take reasonable endeavours to ensure that any information about you is accurate and kept up to date.
• Process your information in accordance with your rights under the General Data Protection Regulation (GDPR) 2018.
• TWC Home Group Ltd is part of the Conservatory Outlet Network of retailers (a network of independent retailers who exclusively sell the Conservatory Outlet Limited range of manufactured products). In the unlikely event that TWC Home Group Ltd is unable to service your request (for example, due to geographic restrictions), then your data may be shared with another retailer from within the Conservatory Outlet Network who is able to service your postcode area. When you provide your personal information for us to process your request, your data will remain within the Conservatory Outlet Network only, and any party from within the Network that is unable to service your request will delete your personal information within seven days.

Other Websites

We do not have any control over the websites of any other company outside TWC Home Group Ltd. If you click on a link on our site that takes you to another website we cannot be held responsible for your privacy when you are on that website.

Use of Website

• The information provided on this website or in any communication containing a link to this site is for personal use and information purposes only and is not intended for distribution to, or use by, any person or entity in any jurisdiction in any country where such distribution or use would be contrary to law or regulation or which would subject any member / dealer of TWC Home Group Ltd to any registration requirement within such jurisdiction. Where any opinions are expressed on this website, they are provided by TWC Home Group Ltd for personal use and for information purposes only.
• Unless otherwise stated on the product pages, the services and products on this website are intended for use by residents of the United Kingdom only, and are not aimed at or intended for use by residents of any other jurisdiction.
• Where any information on this website constitutes a financial promotion it is issued and approved for publication and distribution in the United Kingdom only.
• The information you provide on our online forms will be used to process your request quickly and accurately. This information will not be shared with any third parties beyond the Conservatory Outlet Network, as detailed above.

Your Individual Rights

Under the General Data Protection Regulation (GDPR) 2018 ‘Right for Information’ – you are entitled at any time to:

• be informed about the processing of your personal data
• rectification if your personal data is inaccurate or incomplete (requests to amend data will be processed within one month)
• access to your personal data and supplementary information, and the right to confirmation that your personal data is being processed
• be forgotten by having your personal data deleted or removed on request where there is no compelling reason for TWC Home Group Ltd to continue to process it (requests to have your data deleted will be processed within one month)
• restrict processing of your personal data
• data portability of your personal data for your own purposes
• object to the processing of your personal data for direct marketing, scientific or historical research, or statistical purposes. You have the right to ‘opt out’ of receiving any marketing or promotional material from TWC Home Group Ltd at any time.

Please visit https://ico.org.uk/for-the-public/ for more information regarding your personal data protection rights.

Your right to lodge a complaint

If you have a complaint or questions about the Data we hold please contact us in writing (using the address below) with any enquiries relating to the collection, storage, transfer or deletion of your personal data collected via this website.

Customer Services
TWC Home Group Ltd
Unit B, Athena Avenue
Elgin Industrial Estate
Swindon
Wiltshire SN2 8EJ

Exclusion of Liability

These ‘Exclusion of Liability’ provisions should be read carefully as they exclude or limit our legal liability in connection with your use of this website. Nothing in these terms and conditions and in particular within the ‘Exclusion of Liability’ clauses shall attempt to exclude liability that is not permissible to exclude under applicable law, including without limitation, for fraudulent misrepresentation.

While we have taken all reasonable steps to ensure the accuracy and completeness of the content of the website, we exclude any warranties, undertakings or representations (either express or implied) to the full extent permitted under applicable law, that the website or (including without limitation) all or any part of the content or materials, accuracy, availability or completeness of the content of the website or any part of the content or materials, are appropriate or available for use either in the United Kingdom.

Access to and use of this website is at the user’s own risk and we do not warrant that the use of this website or any material downloaded from it will not cause damage to any property, or otherwise minimise or eliminate the inherent risks of the internet including but not limited to loss of data, computer virus infection, spyware, malicious software, trojans and worms. Also, we accept no liability in respect of losses or damages arising out of changes made to the content of this website by unauthorised third parties.

To provide increased value to users of this website, we may provide links to other websites or resources (that are not part of TWC Home Group Ltd) for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and that we do not review or endorse and shall not be responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use that others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.

Personal Data

By agreeing to be bound by these terms and conditions, you are agreeing to be bound by our Privacy Policy.

Copyright

© TWC Home Group Ltd. All rights, save as expressly granted, are reserved. Reproduction in any form of any part of the contents of this website without our prior written consent is prohibited.

The trademarks, logos, images, photographs and service marks (“Marks”) displayed on this website are the property of TWC Home Group Ltd or other third parties. Users are not permitted to use these Marks without the prior written consent of TWC Home Group Ltd or such third party which may own the Mark.

Changes to this Website

The contents of this website, including these terms and conditions of use, are subject to change by us without notification. Additionally TWC Home Group Ltd shall not be obliged to remove any outdated information from the website or to expressly mark it as being outdated.

Telephone Calls

Calls may be recorded for training and/or monitoring purposes. You have the right to request for any call not to be recorded at any time.

Internet Communications
In order to maintain the security of its systems, protect its staff and detect fraud and other crimes, TWC Home Group Ltd reserves the right to monitor all internet communications, including web and email traffic, into and out of its domains. Monitoring includes (without limitation) checks for viruses and other malignant code, and use or content that is unauthorised or unlawful or material that may cause offence in any way.

GENERAL INFORMATION

Enforceability

In the event that any provision of these terms and conditions of use of this website is held unenforceable, it will not affect the validity and enforceability of the remaining provisions.

Governing Law

The terms and conditions of use of this website are governed by the laws of England and any dispute regarding this website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Registered Address

TWC Home Group Ltd
Unit 5, Headlands Grove Trading Estate
Swindon SN2 7JQ

Company No. 08253778