At TWC we don’t just define value by price. Though our prices are some of the most competitive in the home improvement market, we also offer incredible value in the quality of our products, as well as our expert, highly professional service.
We keep a close eye on our competitors to ensure we always offer great quality at fair prices, supported by excellent service and, as a result, we believe we provide value that’s unrivalled in the market.
Our Promise - We're so confident of the value of our products that we are offer a 'Price Promise'. Find the same quality product and service commitment for less, within our service area, within 7 days and we'll REFUND the difference. The like for like quotation must be for a product that we are able to supply and must be of the same size, same design and same quality and same service offering.
Simply let us know the competitor's name and product details (accompanied with a copy of the original quotation you have received) – we’ll then verify whether the price and the competitor’s service offering are the same as ours, we’ll beat the price or refund the difference as appropriate.
On Service - TWC staff are all highly trained to offer impartial, expert advice on all our products. Our service doesn’t end with your purchase – we provide excellent aftersales and a great choice of expert services to help you, from delivery to installation.
What is my local area?
We define our local area as a thirty-mile radius from our Swindon Showroom.
What if a competitor is offering products either at a discounted price or with a free item?
We will match the total price for the bundle of products if the price of the bundle is publicly available to all customers and the products in the competitor’s bundle are identical to products we sell, including any free items.
Notification of lower prices must be received within 7 days of signing TWC contract. Claims must be received in writing and addressed to our Swindon Showroom. Original copy of the competing offer and specification of the competing conservatory, orangery, window and door product must be enclosed with the claim. Only one claim per customer per order. TWC decision on whether a competitor's product matches the features offered by us is final.
or call us today on 01793 781413.
© 2021 TWC Frames Ltd.
Authorised and regulated by the Financial Conduct Authority.
Credit is subject to application and affordability. Terms and conditions apply. Minimum loan value £1,000. TWC Frames Limited of Unit 15, Woodside Road, South Marston Industrial Estate, Swindon, Wiltshire SN3 4WA (Registered No. 08253778 & VAT No. GB 181 2030 50) is a credit broker and is authorised and regulated by the Financial Conduct Authority. Credit provided by Hitachi Personal Finance, a trading style of Hitachi Capital (UK) PLC, authorised and regulated by the Financial Conduct Authority (Register No. 704348).