If you’re not completely happy with our service we’d like to hear about it, that way we can put it right.
We do everything we can to make sure our customers get the best products and the best service possible, however, sometimes we may not get things right first time.
If you are not happy with any aspect of our products / service you can tell us about your complaint in the following ways:
We will aim to resolve your complaint straight away but if we can’t we will contact you within 5 business days to tell you:
We will usually resolve your complaint quickly but if it’s complex it may take longer. We will keep you informed on a regular basis but if you need an update please call us on the number above and ask to speak to the person dealing with your complaint.
© 2021 TWC Frames Ltd.
Authorised and regulated by the Financial Conduct Authority.
Credit is subject to application and affordability. Terms and conditions apply. Minimum loan value £1,000. TWC Frames Limited of Unit 15, Woodside Road, South Marston Industrial Estate, Swindon, Wiltshire SN3 4WA (Registered No. 08253778 & VAT No. GB 181 2030 50) is a credit broker and is authorised and regulated by the Financial Conduct Authority. Credit provided by Hitachi Personal Finance, a trading style of Hitachi Capital (UK) PLC, authorised and regulated by the Financial Conduct Authority (Register No. 704348).